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How We Protect Your Privacy at bk8 link

When you open an account with us, your personal data, payment records and account history are handled with care.

Deposit & withdrawal details stay encryptedAccount access logs visible to you anytimeLocal payment methods processed securely
Explore the Lobby Read FAQ
bk8 link How We Protect Your Privacy at bk8 link
REACH OUT ANYTIME

Contact Us About Your Privacy

Team online

Chat Support

Message our team Monday to Sunday, 08:00 to 23:00 WIB. Ask about your data, request a copy of your records or report a privacy concern — we respond within two hours.

Email Privacy Request

Send [email protected] your request to access, update or delete your personal information. We confirm receipt within 24 hours and process it within 30 days.

Account Settings

Log into your bk8 link account, open Settings > Privacy & Security to view your stored data, connected payment methods and login history in real time.

HOW WE KEEP IT SAFE

Your Account Security and Data Rights

Encryption & Storage

All personal data and payment details are encrypted in transit and at rest using industry-standard SSL protocols. Servers are located in secure facilities with restricted access and automated backups.

Payment Method Security

DANA, OVO, GoPay and QRIS transactions never store full card or account numbers on our servers. Payment processors handle the sensitive data; we only store a token tied to your account.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your settings. No cookies track you across other websites. You can disable cookies in your browser settings anytime.

Account Access Control

Two-factor authentication is available in Account Settings > Security. Enable it to require a code from your phone or email before anyone can log in, even if they have your password.

Data Retention

Deposit records remain for seven years for tax and audit purposes. Game history stays until you delete it or close your account. Deleted data is removed from active systems within 30 days.

Your Rights

You can request a copy of all your personal data, correct inaccurate information, or ask us to delete your account and records. Email [email protected] with your request and identity proof.

Privacy Policy FAQ

Yes. Log into your account, go to Settings > Privacy & Security to view your profile, email, phone number and connected payment methods. For a complete record including deposit history and login timestamps, email [email protected] with your account details and we'll send a full data export within 30 days.

Deposit and withdrawal records are kept for seven years to comply with local accounting and tax requirements. Game activity records stay until you request deletion. Once your account closes, records are archived for 90 days then permanently deleted unless we're required by law to retain them.

No. We do not sell or rent your personal data to marketers, advertisers or data brokers. We share payment details only with the payment processor handling your DANA, OVO, GoPay or QRIS transaction, and only anonymised gameplay data with game studios to help them improve their titles.

Your payment details are never stored in full on our servers. When you deposit via DANA, OVO, GoPay or QRIS, the payment processor handles the sensitive data and sends us only a token tied to your account. All communication is encrypted with SSL, so your transaction is secure from login to settlement.

When you close your account, we immediately flag your profile as inactive. Personal data remains archived for 90 days in case you need to dispute a transaction or withdraw funds. After 90 days, your data is deleted unless local law requires us to keep records longer.

Yes. We use session and preference cookies only — no third-party tracking cookies. You can disable all cookies in your browser settings, though this may affect your ability to stay logged in. We do not place pixels or trackers on other websites.

Contact our support team immediately via chat (Monday to Sunday, 08:00 to 23:00 WIB) or email [email protected]. Include what happened, when you noticed it and any affected account details. We investigate within 24 hours and notify you of the outcome and next steps.

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